1. Final Sales and No Cancellation

As per the standard regulations governing state lotteries, all successful ticket purchases are strictly final. Once a ticket is purchased and digitally issued to the user, it cannot be cancelled, returned, or refunded under any circumstances.

2. Technical Failures and Auto-Refunds

In the rare event of a technical failure (e.g., network timeout, gateway delay) where a payment is successfully deducted from your bank account or card, but the ticket is not successfully generated and issued on our platform, the following protocol applies:

• A full refund will be automatically initiated to the original payment method.
• The refund processing time typically takes 5 to 7 business days, depending on your bank or card issuer.

3. Dispute Resolution

If you face a payment deduction issue and have not received a refund within 7 business days, please contact our dedicated IT support helpline at 7054041525 with your transaction ID, and our team will escalate the issue with Razorpay on your behalf.